Misc

Elgato Stream Deck Pro Tools Feature Request

The Elgato Stream Deck is not a "qualified" third party device to work with Pro Tools.

It works completely fine in Pro Tools on MAC OS, but does not work correctly within Windows when assigning a button to a hot key using the 'alt' modifier key.

 

Dear Avid support,

Setup 1:

If you are not familiar with the Elgato Stream Deck, it is a fully customizable LCD screen with buttons to trigger basically anything you please on your computer. MAC OS & Windows compatible. It is geared towards streamers hence its name, but I thought I would use it for longer shortcuts and other uses in my favorite DAW's and other applications.

It works flawlessly I must say. Opening programs, websites, shortcuts using modifier keys, triggering scripts, etc…

I use Windows 10 x64 as my daily driver / home computer. I have tried this on ProTools Ultimate 2018.4.0 and 2018.7.0.

Problem:

As I was setting up hotkeys on my stream deck for anything that includes the "alt" modifier key it acts like you're hitting all keys at once instead of holding alt down and then hitting the keys in succession. For example: I want Alt+6 to trigger the clip effects window to open/close. That works fine pressing them on the keyboard. The Elgato Stream deck, when I put Alt+6 onto a key, it presses them simultaneously, essentially just hitting the 6 key which presses play.

At work, I use MAC OS High Sierra and I installed the Elgato Stream Deck software and tried it out on ProTools Ultimate 2018.4.0. The Option+6 and all other shortcuts that utilize the 'Option' modifier key work flawlessly.

My conclusion #1:

This seems to be a Windows 10 x64 issue? I created other shortcuts on the stream deck that use the "alt" key for other programs such as Ableton and just simple Windows OS shortcuts. These work fine.

My conclusion #2: It is a ProTools Windows issue!

 

Any thoughts that might update the Stream Deck so it hits keys in order instead of all at once, or having an option to change it to that?"

I then was asked to download their Windows Windows Report app that analyzes my computer and sends them all the information. I was asked to uninstall the Elgato software and reinstall. That didn't work. I then tried running PT with administrative privileges, that didn't allow the shortcut hotkeys to work, and that also doesn't allow you to drag and drop audio/video into your session. I also tried this with both left and right alt keys. That proved worthless as well. I also tried plugging the Stream Deck into all other possible USB ports with the same outcome as the other efforts.

 

In the end (about a week later of troubleshooting), I was told to contact Avid support from the guys at Elgato.

 

Final Conclusion:

It seems to be an Avid issue to me.

 

What are your thoughts? I'd love to get this figured out without having to use a program such as AutoHotKey to trigger scripts for simple key commands.

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Voting

3 votes
Idea No. 1130