I have an active/payed for activations but because of some sort of error I couldn't activate my product to finish working with a very important and urgent music release. I have tried everything myself, so I ended up manually de-activating a licence from my iLok2 so that I could activate it again, but once I did it I completely locked myself out from using the software! I am using Avid products starting from March 2017 and I did not know it would lock me out like this and I wont be able to re-activate it back again. I have a major major problem because I dont have any email with an activation code that I may use to manually activate it.
iLok.com has the worst support ever! I do not know if I should stop using your software or not, I have wasted like $200 on your rental software already. Make sure people can properly work with their iLok key the way that is convenient for everyone. Another major issue is that I have licences that I really do not need and I can not do anything with them but to hide them.
WHY CANT I DO THINGS I NEED TO BE ABLE TO DO?! IT SHOULD BE A NO-BRAINER!!