Bring back the Tech Support Utility!

Bring back the Tech Support Utility for deleting preferences and databases! Digidesign used to provide a little utility app that deletes your preferences and databases automatically. It was the handiest little utility (for obvious reasons), but it has disappeared from the Avid offerings! This is simple little script that would take 15mins for a competent programmer to write. It would save a lot of time for the end... more »



Avid needs to separate hardware and software purchases

If I have any version of the MBox and a full, updated copy of PTLE, why do I have to purchase another full copy of PTLE to gain access to a second MBox form factor? There should be a lower priced hardware-only purchase option that is separate from the software license. This will increase purchases of your lower-end interfaces such as the MBox Micro which are meant to be a method of taking PTLE portable on the same machine... more »



iLok Authorizations should display VERSION NUMBERS.

I would like to see ilok authorizations which said "Velvet 1.3" instead of "Velvet", so that when my "Velvet" suddenly stopped working when I was forced to upgrade to the thousand-dollar version of Pro Tools 10, I would know immediately that it was because I have not also paid the additional $50 Avid wants for me to upgrade from Velvet 1.x.x to Velvet 1.3. Seeing this version number on ALL my iLok autos would make these... more »



HD Native PCIe to Thunderbolt unit exchange

In light of the move to thunderbolt away from PCIe in newer computers (especially Macs), I would like to see Avid offer some kind of hardware exchange of the PCIe HD Native card to the Thunderbolt HD Native interface. I know we can use a chassis, but this would be more convenient (and we don't have to deal with fans/noise). It should be a reasonably priced exchange (no more than a cheap chassis). Eligibility could... more »



ProTools Books

How about selling the ProTools course books e.g. 110, 201, 210, 310? They are a great reference source and would generate revenue for Digidesign. If we wanted to "upgrade" and sit the exam(s), we could pay an additional fee.



Fix Application Manager Draining System Resources

>100 Threads >250 MB RAM 30-40% CPU usage on a 2.6GHz i7 That's a pretty typical usage I'm seeing from a combination of the 'AvidApplicationManager' and 'AvidAppManHelper' processes on macOS 10.12.4, which by default are always running! Furthermore, the app manager is also causing huge slowdown on system startup, sometimes immobilizing it for up to 10 minutes. These are way more resources than any update manager should... more »



Fan Noise on HDX cards

I have my PCIe cards in a top cover removed Magma EB7 with the fans unplugged- out in the open in my studio which is temperature controlled. I have a UAD-2octo, various SSD's on Sonnet cards, RME-MADI card and HDX-2. All the cards are barely lukewarm warm to the touch even under heavy load. Are the HDX card fans temperature sensitive? They spin up to full the moment protools launches. Is there's a temperature... more »