Pro Tools bugs

Fix -9129 bugs with HD Native cards

This is a too common bug that frequently hassles HD Native users, sometimes making their new systems unusable.

""Audio processing could not complete due to conflicts with other CPU tasks or a potential clocking issue. If this occurs often, verify your sync cables or try changing the HW Buffer Size setting in the Playback Engine dialog. In most cases a larger HW buffer size will prevent the problem. (-9129)"

DUC forum... more »

Version(s) Affected 10.3+

Opertaing System(s) n/a

Pro Tools bugs

"Waiting for Video Operation to Complete" or "unable to create thumbnails" after importing video

The Avid Video Engine doesn't work. its not as bad as it was in earlier versions of PT 11, but it still is unacceptable in a professional environment. As a freelancer in NYC I have yet to see a studio running the AVE and video hardware that doesn't have problems. Its been over a year and a half and the best solution to use video is to disable video hardware and run a quicktime window! Constantly getting "waiting for... more »

Version(s) Affected 11.0+

Opertaing System(s) OS X 10.8, OS X 10.9, OS X 10.10

Pro Tools bugs

Heavy GUI lag on supported OS with PT 12.8.2 (R2)

- Install PT 12.8.2 R2 on macOS 10.12.6
- Open a session with a fair number of audio tracks (ex. 20, all with clips), or create a new session and add tracks/clips.
- Scroll around the edit window or the mix window. (Horizontal and Vertical)

>> Noticeable GUI lag, and some temporary GUI freezes. Unusable interface.

Temporary workarounds:

- Clean install macOS 10.12.6 and PT 12.8.2 R2 on new SSD >> Not effective, same... more »

Opertaing System(s) OS X 10.11, macOS 10.12

Pro Tools bugs

HDX Latency

on HDX there is an error that occurs occasionally where a very noticeable delay randomly appears on record enabled tracks when recording or even when transport is not running. It seems to be ADC related and was not present on older HD systems.

As this issue appears both on ProTools HD 10 and 11, it seems to be hardware (firmware) related.

There have been various reports of what may be the cause, including certain (non-DSP)... more »

Version(s) Affected 11.2.1

Opertaing System(s) OS X 10.8, OS X 10.9

Pro Tools bugs

Bring back Full Screen mode! (removed since 12.6.1)

just installed 12.6.1 on MacOS El Capitan 10.11.6, upgraded from 12.5.2. Full Screen mode no longer works. I click the green button, and it just (vaguely) Maximizes the window, instead of entering Full Screen.

This makes Pro Tools break the standard of MacOS since at least Mountain Lion, and is a severe hindrance to usability on small screens like a laptop. The standard for MacOS is that clicking the green button enters... more »

Version(s) Affected 12.6-12.8.2

Version(s) Addressed In 12.8.3

Opertaing System(s) OS X 10.11, macOS 10.12

Pro Tools bugs

Please fix CPU usage issue

The CPU utilization jumps to 100% for no reason, even without any tracks recorded. Please fix this. The problem happens on my system with an i9-7900X processor with 64GB RAM. This system is far more powerful than 99% of all PCs out there, yet Pro Tools will spike the CPU to 100% when low-latency is utilized.

This is unacceptable. I have used Pro Tools for decades, but this is not being fixed and it is becoming... more »

Opertaing System(s) Windows 10

Pro Tools bugs

-9171 and -9172 Pro Tools HD 11 with HDX and HD Native

Random errors -9171 and -9172 when recording or playing back a session. There is no indicating pattern to it's occurrence Sometimes it happens with only 1 track. It seems to happen at lower buffer sizes, but most of us have to run at 256 or lower when tracking. This is a show stopper as it can happen right in the middle of the prized vocal take! This has been around ever since I have been using HDX with Pro Tools 10,... more »

Version(s) Affected 11.0+

Opertaing System(s) OS X 10.8, OS X 10.9, OS X 10.10, Windows 7, Windows 8

Pro Tools bugs

Video Engine Playback Delay

Compared to ProTools 10 the video engine playback delay is way to big. It is almost a second from hitting space to play.

That`s way to long for a professional HDX system in a professional studio on a new Mac Pro. Pro Tools 10 is instant playback. Really fast and flowing.

Please fix this or give us the option to work with the old quicktime engine when needed. Thanks

Opertaing System(s) OS X 10.9

Pro Tools bugs

Make faulty plugin RED after CPU error!

We've all been there...
A CPU error stops playback and then the CPU meter is peaking, rendering the session unusable until we find the problem plugin(s).
Usually it's ONE plugin that is malfunctioning.
BUT, to find that plugin can take dozens of minutes!

Is it possible to automatically colour the likely culprit(s) RED after a CPU error?

This would be such a time saver for so, so many of us.
Of course, we'd prefer no... more »

Opertaing System(s) OS X 10.6, OS X 10.7, OS X 10.8, OS X 10.9, OS X 10.10, OS X 10.11, macOS 10.12, Windows 7, Windows 8, Windows 10

Pro Tools bugs

"Bento container error;In omfsOpenFile" with OMFs in Pro Tools HD 11

I've tried about 15 episodes worth of OMF files that open perfectly in PTHD10 -


on 11.. NONE work.


"Could not complete the Import Tracks command because OMFI_ERR: Bento container error;In omfsOpenFile "


This is a huge problem guys.. gotta fix this stuff ASAP - as us post audio guys are already an angry bunch as it is :)

Version(s) Affected 11.x

Pro Tools bugs

Clip Effects bugs in PT 12.6 HD

There is multiple bugs with Clip Effects:

- Most of Clip Effect parameters randomly become unresponsive. They become available after a while ore after reloading the session.

- Visual feedback of Clip Effect is smooth, but audio response lags and changes values with jumps.

- There is audible clicks while editing Clip Effects and Clip Gain Automation in playback.

Opertaing System(s) OS X 10.11

Pro Tools bugs

"Unable to stop" error with the Avid Video Engine

What is up with the Video Engine?? It's an absolutely disaster. If I'm working on my HDX system, Laptop... if I go to a post facility... no matter where... there's always a situation where the Video Engine is "unable to stop".. my system.. clients systems.. 3rd party systems...

It's the biggest blunder ever and is absolutely maddening and pretty embarrassing for a company that has an entire division for pro video.... more »

Opertaing System(s) OS X 10.11